ambera wrote:Mark Jacobs has said (and there's a thread all about this on FH) that GOA have contracted to provide support as good as the US gets - not identical mind you, so giving them an irritating amount of wiggle room - but they do seem to be acknowledging that support has been a problem.
I would hope that they will advertise W.A.R. properly and take on enough staff to do it right. I do want to give it a go, but I won't make a decision about where until we know more about how they're going to run it.
That's the thing I guess, promising equal support is one thing, but does that mean equal advertising? equal server maintenance? equal patch dates? equal competence of staff? equal XML stuff?
GOA support is just one of many issues imo, GOA in it's entirety has a LOT to do before they reach the level of a decent MMOG provider and we're talking everything from customer service all the way through to sensible procedures by their IT staff to ensure they have good backups.
The other thing to note is that GOA have always told us things aren't their fault, i.e. billing issues, opentransit lag etc. so should we assume that when they run WAR that we'll still be subject to all the things that they constantly claim aren't there fault? (even tho imo they usually ARE their fault they just deny it).